February 28, 2024

Subject:

Welcome to RowCal! - Management begins March 1st, 2024!

Dear Saratoga Hills Homeowners,

Your official RowCal Welcome Packet is on its’ way to your door, if you have not already received it.

Inside the Welcome Packet, you will find your RowCal Account Number to make payments and easy website signup. If you would like to know your account number right away, please reach out to our Care Team for assistance.

Service with RowCal will begin on March 1st, 2024!

Through partnering with RowCal there will be new technology and systems upgrades for you as a community member to utilize. These offerings will include a new community website and an app that will allow for effortless means of communication while also providing more accessibility to community happenings.

To access these new features, you will need to take a few moments to register yourself on your Association’s new website as well as the RowCal app. Below you will find instructions on the steps to register on your community website.

From the RowCal Homeowner Portal or App on your phone/tablet you can:

  • View important community notices and documents
  • Check your account balance
  • Make assessment payments
  • Submit a work order request or ACC application
  • View your community calendar
  • and so much more!

Your RowCal Association Website: [Board Correction - This is just their portal, our website will remain the same]

  1. Visit www.RowCal.com and select the "Homeowner Login" button on the top right of the page.
  1. Once redirected, click on “Sign In” button on the top right of the page and then the "Create Account" button as seen below.
  1. Using your address, please complete the information on the registration page. Once you have completed registration and logged in, you may update any of your information and choose how or if you would like to be visible in your community directory.

The RowCal App:

  1. Go to your app store (Google/Android or Apple are supported) and search “RowCal”. Follow the icon shown below and download the app to your device.
  1. Once downloaded, choose to either login with your existing login info (if you already set up your account through the steps above) or you will have the option to register here with your general information and your address. Once you have registered, the last step you will need to take is to update your association dues payment information. The different payment options are outlined below.

Assessment Payment Options:

1.     Fill out the Authorization for Direct Debit (ACH) using the link below
https://www.rowcal.com/ach

Important Notes:

  • There are no convenience fees for paying via ACH and we highly recommend this option. ACH will only process assessment amounts and no other charges.
  • If you were set up on Direct Debit or Auto Pay through your previous management company, you WILL need to sign up again with RowCal.

2.       Log into the RowCal app or the association website

You can choose one‐time payments or recurring payments through these systems.

Note: There are convenience fees for paying through these portals, depending on if you are using an e‐ check or a credit card.

3.       Update your bank bill pay system to send your dues payment to the Lockbox Address listed below and please ensure that your new account number is in the memo line of the check sent.
-Saratoga Hills-
c/o RowCal Management, LLC
PO Box 936
Commerce, GA 30529

4.       Mail in a check for your association dues to the Lockbox Address listed below and please ensure that your new account number is in the memo line of the check sent.

-Saratoga Hills-
c/o RowCal Management, LLC
PO Box 936
Commerce, GA 30529

We appreciate you taking the time to read through all the important information and completing the steps above.

Our team at RowCal has been working hard at setting up your Association while getting to know your Board of Directors to ensure a seamless transition. Now we want to get to know you! This is your home and we have been hired to assist the Board in maintaining, protecting, and enhancing its value. Your input is important to us and to your Board of Directors. If you have anything to share, please contact us, even if you have shared this with prior management in the past.

Care Team Contact Information

Monday – Thursday 9am – 4pm

Friday from 9am – 1pm

512-580-4212 / careteam@rowcal.com

We are excited to welcome you to “The Smarter Way to HOA”.

Yours truly,

RowCal Care Team

Care Team: 512-580-4212

Email: careteam@rowcal.com

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